FAQ

 SATISFACTION GUARANTEE

Buy with the confidence of our Satisfaction Guarantee. We stand behind our products with the Amway 100-day, 100% Total Satisfaction Guarantee. Anytime you buy an AMWAY product, you have the right to use it for a reasonable period of time to determine if it is satisfactory and you want to keep it. Should you decide that it is not satisfactory, please return the product to your AMWAY Business Owners (ABO), who will offer you the choice to have it replaced without charge, receive full credit of the returned product for the purchase of another AMWAY-brand product, or receive a refund of the full purchase price.

This Guarantee does not apply to products which have been intentionally damaged or misused.

AMWAY durable product, e-Spring Water Treatment System is not covered by the AMWAY Satisfaction Guarantee, but by a separate written warranty.

ABO who resigns their Amway business within one hundred (100) days of joining will be entitled to a refund for the Sales Kit less any products not returned and commission paid. A letter of resignation, ABO I.D. card(s) and a fully, completed Return Merchandise Form should accompany any returned product from a resigning ABO.

 

For further information, please contact #AMWAY (#26929) - toll free from anywhere in the Philippines.

ABOs may return unused Sales Kits for a full refund provided the kit is unused and otherwise undamaged containing its original contents. A 10% handling fee will be assessed, claims must be accompanied by the Return Merchandise Authorization form. The refund will be paid to the ABOs account, the ABO will be liable to pay any costs in returning the Sales Kits.

ABOs who resign their Amway business within ninety (90) days of joining will be entitled to a refund for the Sales Kit. A letter of resignation and Amway ABO I.D. Card(s) need to accompany the returned Sales Kit. The cost of returning the Sales Kit will be paid by the resigning ABO, reimbursement will be made in that month’s Performance Incentive payment to the resigning ABO.  

Amway Philippines will refund a resigning ABO for any product(s) returned in a saleable condition. Current product(s) do not include product(s) which are NLA (No Longer Available), damaged or product(s) which are not supplied or endorsed by Amway Philippines. All such returns will be liable to a 10% handling charge and a PV/BV adjustment will be made on said products. All costs incurred during the returning process will be paid by the resigning ABO. A letter of resignation, Amway ABO I.D. Card(s), and a fully completed Return Merchandise Authorization form should accompany any returned product from a resigning ABO.  

ABOs are discouraged from stocking products and are encouraged to purchase product quantities to fill customer orders and to meet their personal needs. However, should an ABO that find themselves in an overstock situation they are required to contact Amway Philippines in writing, requesting a stock buy-back. A complete list of all products concerned should be submitted with the request, ABOs will then be advised of the procedure to follow.  All products to be returned to Amway Philippines, L.L.C. must be properly packaged and include the correct paperwork. An order that has an overage, shortage or contains damaged products may be dealt with by using the space provided on the reverse side of the shipping documentation. 

Returns received by Amway Philippines after the 25th of the month will not be deducted from that month’s PV/BV, but rather will be processed and deducted from the following month’s PV/BV.

This form must accompany the return of all Amway products, the form is available for download or is available at any of the Amway Distributor Centers.  

To complete the return, please do the following:  

Indicate

Print out and provide 2 copies of the return form by filling out the upper part with your name, address, ABO Number, and signature.  

Returned Merchandise

Fill in the item number (see the ABO Price on the website), product description, quantity and reason for return (1-12).

Prior Approval

ABOs who can go to the ADC (Amway Distributor Center) may present the return in person.  

ABOs, unable to return products in person, should complete the Return Merchandise Authorization form and contact Amway Philippines for instructions on product shipping procedures and related costs, if any.