FAQ

The Amway Promise 100% Satisfaction Guarantee:  

For 100 days, we will exchange your product or refund your money on any purchase that isn’t 100% satisfactory – it’s that simple.  Any Amway item can be easily returned at any LBC Branch, My Amway Place or Amway Distribution Center (ADC).  

 

1. What is Amway’s return policy?

Amway provides a 100% satisfaction guarantee for 100 days from the original date of purchase.  If you are not satisfied with your Amway product, we will refund the purchase price or exchange it for another. 

Please Note:

The Amway eSpring Water Treatment System is not included in the 100% for 100 Days Satisfaction Guarantee – eSpring is supported by a separate warranty program. 

 

2. How do I return my order?

There are two ways to return products to Amway: 

1. Visit any Amway Philippines ADC location, or the Makati My Amway Place 

2. Visit any LBC branch in the Philippines

 

3. How do I exchange items?

 

There are two ways to exchange items: 

 

1. Visit any Amway Philippines ADC location, or the Makati My Amway Place    

2. Visit any LBC branch in the Philippines to return the item, then place a new order via Amway.com.ph or by calling Amway Customer Service

 

4. How do I return a product through LBC?

a. Bring the product(s) you wish to return, along with the completed Return Merchandise (RM) Form and original invoice to the nearest LBC branch. 

The Return Merchandise (RM) Form may be downloaded at www.amway.com.ph.

 b. Complete the LBC Form and submit together with the product(s) and RM Form to LBC. 

Please Note: 

Include the Amway Account Number 100889 and SAP Customer ID 6000000178 on the LBC Form.

If you send a representative to submit the return on your behalf, please provide an authorization letter and ABO number 

c. Once Amway receives your return, we will contact you via phone to confirm receipt – this will occur within 5 business days from the date your return was submitted to LBC.  

 

5. Is this service available in all LBC branches? 

Yes – this service is available at all LBC branches nationwide.

 

6. Are there any costs for using LBC to process my return?

No – you will not be charged for Amway product returns using LBC. 

 

7. What should I do if I receive a defective product? 

Amway works hard to bring you the highest quality products – if, however, you have received a defective item, please contact Amway by visiting the nearest ADC or calling Customer Service at #AMWAY (#26929). 

 

8. I’ve opened and tried the product I purchased – can I still return it for a refund or exchange? 

Amway provides a 100% satisfaction guarantee for 100 days from the original date of purchase.  If you are dissatisfied with an Amway product for any reason, we will provide a full refund of the original purchase price or replace it.  

 

9. How long do I have to return an item? 

You have 100 days from the original date of purchase to return a product to Amway.  

 

10. Can I return an item without an invoice?   

The invoice is required to process product returns – this, along with the Return Merchandise (RM) Form should be submitted with the product(s) you are returning. 

 

11. How long will it take to get my refund? 

Refunds are processed on the 15th of each month for returns made the previous month. 

Example: 

A product return that takes place on November 7 will be processed on December 15 for payment. 

 

12. How can I check the status of my return?

You may contact Amway Customer Service at #AMWAY (#26929).