FREQUENTLY ASKED QUESTIONS

Who can sign up for a subscription plan?

All duly registered ABOs and AES can apply, both main and co-applicant. The enrolled credit card (card holder) must either be that of main or co-applicant who signs on the Amway Subscription enrollment form. 

What is the difference between Company-Managed and Self-Managed Subscription Profile?

Amway Subscription profile permits you to administer the processing of your subscriptions – either automatic or manual.

Company-managed profile, given its name, allows Amway to automatically process your order on the date you set, auto-pay it using the card you enrolled and ship it to the address you registered. You can also create multiple company-managed profiles if you are catering to orders of your customers.

Self-Managed Subscription profile, on the other hand, requires you to manually initiate Staged or in-shop order processing of your subscription in support of cash or other payment types. Only one self-manage profile can be created per Amway Subscription Plan subscriber.

What are all the available channels for enrollment and how do I know if I am enrolled?

​​​​​​​Available channel now is Staged via www.amway.com.ph. You can check your subscriptions by going to “My Account” under the dropdown menu and select “My Subscriptions”.

​​​​​​​What are all the payment methods available for company-managed Subscription enrollment?

Debit and credit cards powered by Visa and Master are accepted. We can only accept card enrollment belonging to the ABO-ship enrolled in the same plan (main and co-applicant). For debit card holders, please make sure to enrol or enable your card for Staged banking, and set aside the designated monthly amount of your Amway Subscription Plan for your order processing date (OPD) to avoid delays or cancellations to your plan. 

When will orders be processed and shipped and what is the cut-off for enrollment?

Your Subscription orders will be processed on your preferred order processing day (OPD). For the receipt of goods, expect 3 to 7 days from shipment date. 
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Can I enroll to multiple Subscription plans with more than 1 subscription quantity?

Yes, ABOs can enroll to more than 1 (one) Amway Subscription Plan and more than 1(one) subscription quantity. The related benefit or gift from the Subscription is attached to each plan quantity, so the more you subscribe the more you benefit!

What if I change address or mode of delivery in the middle of the program?

For changes in address or mode of delivery (pick-up from shop), just sign in to www.amway.com.ph and go to My Subscriptions under My Account dropdown to edit your profile’s address. 

What if I change my Subscription order in the middle of the Amway Subscription program?

Only specific information can be changed in your Subscription order. Either edit the variant or reduce the subscription quantity.
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What if an item is on TNA for a particular month or period?

If an item under Amway Subscription Plan becomes TNA, you will be receiving a notification via your registered email that your subscription will automatically be shifted to one month because of this situation and fulfillment of your current Subscription order will happen next month.

​​​​​What if payment is not made successful/ rejected?

In the event that the enrolled card failed to successfully push through with payment, the ABO will receive an email notification advising that there is an order with payment pending. The ABO will be given 48hrs to settle the payment, otherwise, Subscription plan will be cancelled.

Will Subscription Plan be in conjunction with other promotions?

No, items under Amway Subscription will not qualify for any other promotions.

Can I co-load another ordered product(s) with my existing Subscription?

No, fulfilment of your Subscription orders will be separate from your regular purchases.

​​​​​​​What are all the areas covered for delivery by Subscription Plan?

The same areas that we currently service for normal orders will be the same areas covered under Subscription Plan delivery.

Can I customize the product combination(s) that I want to enroll for Subscription Plan?

Variant combination can be made for plans having this option.

​​​​​​Can I ‘auto-renew’ the plan which I enrolled?

​​​​​​​Upon subscription, you can click on “Auto Continue” field in the Amway Subscription Plan PDP page of the plan offering automatic renewal.

​​​​​​​Where can I find other resources related to Amway Subscription Plan?

​​​​​​​Download Amway Central on the Playstore or App Store to access Subscription Plan user guides. You may also check under the Amway website'