Effective Date: March 1, 2019
Amway Website Privacy Notice
This Website Privacy Notice describes how Amway Malaysia Sdn. Bhd. of No. 28, Jalan 223, 46100 Petaling Jaya, Selangor, Malaysia (hereinafter “Amway” or “we”) uses personal data collected or received from visitors (“Visitors” or “you”) of this website (“Website”). It also describes how we use personal data collected when you register as a Customer (“Customer”). It describes how we collect or receive your personal data, the types of personal data we process, how we use, share and protect these data, how long we retain these data, your rights with respect to the processing of your personal data, and how you can contact us about our privacy practices.
If you are an Amway Business Owner (“ABO”) , please read our ABO Privacy Notice, which includes information about how we process your personal data when you are logged in on the Website as an ABO or Member.
How We Collect or Receive Personal Data from You When you Visit the Website
Amway collects personal data from you through your use of the Website in various ways.
You may choose to submit your personal data and other information to us through various communication channels provided on the “Contact Us” webpage of the Website, for example, Amway e-mail addresses, telephone numbers or online forms.
Where we ask you to provide us with your personal data, we will indicate whether providing the personal data is a statutory or contractual requirement, or a requirement necessary to enter into and/or facilitating a contract, as well as whether you are obliged to provide the personal data and of the possible consequences of a failure to provide the personal data.
In addition, through the communications channels made available on the Website’s “Contact Us” webpage, we collect your contact details, such as your name, email address, address, telephone number and fax number. We also process information about calls you make to our call centers (e.g., a recording of the call). You may also voluntarily provide other data that is related to you in connection with your inquiries or comments. We encourage you, however, to provide no more personal data relating to you than is necessary in order for us to provide an appropriate response to your inquiries or comments.
How We Collect or Receive Personal Data from You When You Are Registering as a Customer
Amway collects and receives personal data from its Customers in various ways.
We collect personal data from you when you register as a Customer on our websites. You may also choose to submit your personal data and other information to us through various communication channels provided on the “Contact Us” webpage of our websites, for example, Amway e-mail addresses, telephone numbers or online forms.
The Types of Personal Data We Collect From Customers
Registration: If you are registering as a Customer directly with Amway, we may collect the following personal data from you:
- Contact information (e.g., name, postal or e-mail address, fax number and phone number);
- Date of birth;
- Login Information incl. Username, Amway ID and Password; and
- Payment information (e.g., bank account or credit card numbers);
- Product preferences, purchasing habits, purchasing history and spending behaviour;
- Information about calls you make to our call centers (e.g., a recording of the call); and
- Communication preferences.
Contacting us: In addition, when you communicate with us through various communications channels, we collect your contact details, such as your name, email address, address, telephone number and/or fax number. You may also voluntarily provide other data that is related to you in connection with your inquiries or comments. We encourage you, however, to provide no more personal data relating to you than is necessary in order for us to provide an appropriate response to your inquiries or comments.
Amway affiliates: We may also receive personal data from affiliates of Amway.
We may collect other types of personal data in exceptional circumstances only. If we do need to process additional types of personal data about you, we will make sure that you are informed about the processing of your personal data and that there is a valid legal basis for doing so (e.g. your consent).
How We Process the Personal Data We Collect From Customers
We only process your personal data to the extent it is necessary (i) for the performance of your agreement with us or in order to take steps at your request prior to entering into an agreement with us; (ii) to comply with our legal obligations; (iii) for the purpose of our legitimate interests, including operating, evaluating and improving our business; preventing and protecting us and others against fraud, unauthorized transactions, claims and other liabilities; and ensuring compliance with company policies and industry standards. For companies like Amway that have global business operations, processing business partners’ personal data for internal administrative purposes is typically also considered a legitimate interest. As required under law, we have carefully balanced our legitimate business interests against your data protection rights; or (iv) for purposes allowed under local laws including the Malaysian Personal Data Protection Act 2010 (“PDPA”) and its applicable versions.
In particular, we process the personal data we obtain about you to:
- Manage your registration as a Customer;
- Create and manage your online account;;
- Address your comments or inquiries
- Process your orders of products or services;
- Communicate with you;
- Bring you in contact with your ABOs (including providing your name, address, telephone number or e-mail address, purchases and purchasing history to your ABO);
- Operate, evaluate and improve our services and facilitate your use of our websites;
- Perform accounting, auditing, billing and collection activities; and
- Comply with applicable legal requirements, industry standards and our policies.
How We Share Personal Data
Amway does not sell, rent or trade your personal data. Amway does share your personal data with:
- Entities within the Amway group to whom it is reasonably necessary or desirable for Amway to disclose personal data;
- ABOs, to allow communication regarding products, services and orders relating to the Amway Business;
- Providers of Infrastructure- or Platform- or Software-as-a-Service solutions, software development services, information system maintenance services, record management services or marketing services within, or outside of Malaysia or your local market; and
- Government authorities or other third parties, if required by law or reasonably necessary to protect the rights, legal interests, property or safety of others or ourselves.
International Data Transfers
We transfer the personal data we collect about you to entities within the Amway group, including Amway’s mother company Alticor Inc. Some of them may be located in countries other than the country in which the data were originally collected. We transfer the personal data we collect about you to third-party service providers that may be located outside of the country in which the data were originally collected, and process personal data on our or Amway group entities’ behalf.
The laws of those countries may not have the same level of data protection as the country in which you initially provided the data. When we transfer your personal data to other countries, we will protect that data as described in this Privacy Notice and in accordance with applicable law.
Please contact us using our contact details provided below, if you have any questions with respect to the safeguards we have put in place to protect your personal data when transferred outside your country.
Amway has put in place measures to ensure that your personal data is adequately protected, including by requiring the third-party service provider to undertake that it will only use personal data to provide services to Amway or its affiliates and will maintain appropriate technical and organizational security safeguards designed to protect the personal data against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.
Please contact us using our contact details provided below, if you have any questions with respect to the safeguards we have put in place to protect your personal data when transferred outside your country (including how to obtain a copy or consult these safeguards).
We endeavor to ensure that those countries provide a standard of protection comparable to that under the PDPA.
How We Protect Personal Data
We maintain appropriate technical and organizational security safeguards designed to protect the personal data we process against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.
How Long We Retain Personal Data
We store personal data only as long as necessary to fulfil the purposes for which we collect the data (see above under “How We Use the Personal Data We Collect”), except if required otherwise by law. Please contact us using our contact details provided below, if you have any questions with respect to our data retention practices.
Links to Other Websites
The Website may contain links to websites maintained by third parties, whose information and privacy practices are different than ours. We are not responsible or liable for the information or privacy practices employed by such third parties. We encourage you to read the privacy statements of all third party websites before using such websites or submitting any personal data or any other information on or through such websites.
Updates to the Website Privacy Notice
Amway reserves the right to change this Website Privacy Notice at any time. If we change this Website Privacy Notice we will update the effective date and such changes will be effective upon posting. We encourage you to review the Website Privacy Notice regularly.
Your rights under applicable law may include access to the personal data we process about you, the right to have such personal data corrected or erased, the right to restrict the processing of your personal data, as well as the right to data portability. Where we have obtained your consent for the processing of your personal data, you have the right to withdraw your consent at any time. This will not affect the lawfulness of the processing that has happened based on your consent prior to the withdrawal. To exercise these rights, you should make a written request using our contact details set out below. If you are not satisfied with the way we handle your request, you may lodge a complaint with a supervisory authority.
Where we process your personal data for direct marketing purposes, you have the right to object at any time to such processing, including for profiling purposes to the extent that it is related to direct marketing. If you object to processing for direct marketing purposes, we will no longer process your personal data for such purposes.
How to Contact UsIf you have any inquiries about this Privacy Notice, if you would like to update information we have about you, or if you wish to exercise your data protection rights, you may contact your local affiliate via the following number #26929, or our Privacy Office by e-mail ((PrivacyOffice@amway.com) or by letter: 828 Kentek Building, A. Arnaiz Avenue, San Lorenzo Village, Makati City.